Urgent Help Required - Please!!!

Alvarez8314
New Member
13 0 0

Hi Ketan,

For Image 1 - need to remove the express option. For Image 2 - Need to add Paypal, Apple Pay and Google Pay buttons. Having alot of trouble and losing customers, 121 active customers and only 1 purchase. Thank you very much - Delilah

 

2.JPG1.JPG

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neeravmakwana
Shopify Partner
163 29 35

Hi,

You'll need to delete that shipping rate as below:

Step 1

New 1.png

Step 2

Step 2Step 2

 

For Paypal and other payment options, have you tried adding those payment providers in Settings > Payments (highlighted in yellow in the first screenshot)?

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Alvarez8314
New Member
13 0 0

Hi Yes, is there a way to remove the shipping page. We only have 1 shipping option so this page is unnecessary. Thank you.

 

1111111.JPG

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neeravmakwana
Shopify Partner
163 29 35

In that case, you can unselect "This is a physical product" from all products.

This will make that extra shipping page disappear but the downside is that you won't be able to send the tracking number to customers later.2020-12-31_12-45-41.png 

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PaulNewton
Shopify Partner
2583 136 472

@Alvarez8314 wrote:

Hi Yes, is there a way to remove the shipping page. We only have 1 shipping option so this page is unnecessary. Thank you.


Unnecessary for who? Even if you know there is only 1 shipping rate, you are not your customers.

It is imperative that customers are aware of what the shipping behavior is during the checkout process.

 

Merchants cannot modify the checkout pages unless the store is on a ShopifyPlus Enterprise plan.

And even if you could you would still be discouraged from hiding critical information.

The only general exception is digital goods with zero physical shipping.

 

 

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Alvarez8314
New Member
13 0 0

Correct, but the shipping information appears on the checkout page. Just thinking of ways to improve the flow.

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PaulNewton
Shopify Partner
2583 136 472

@Alvarez8314 wrote:

Correct, but the shipping information appears on the checkout page. Just thinking of ways to improve the flow.


Pre purchase experience, post purchase experience are all better investments of time for small businesses.

Tweaking a checkout process for specific business models only works if their is a lot of money to burn on analytics and a/b testing that proves it with hard data.

Shopify is a billion dollar company, they've optimized the checkout flow already.

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neeravmakwana
Shopify Partner
163 29 35

Hi, did you try the "physical product" setting?

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Alvarez8314
New Member
13 0 0

But then how do they receive the product, wont this remove the delivery address?

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neeravmakwana
Shopify Partner
163 29 35
You're right. Customers will be able to add only billing address in that
case.
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