Variants issue: Only one Option selectable, why?

dagern
New Member
4 0 0

Hey Guys,

I'm selling illustrations on my shopify store. 

I want to offer Digital illustrations and prints either on poster or canvas. The prints will be available in 4 dimensions. 

I've tried to set up variants to allow the customer to choose firstly the Format (Digital/Poster/Canvas) and then the Size. Since the option can't be empty I have chosen size "Digital" which is intended for the digital version only and 4 sizes for the prints (20x30/30x40/40x60/60x80). 

I'm not sure why, but on the product page only the digital/digital version is available. I can't select any of the prints (as shown in the screenshot below). 

dagern_0-1607964981784.png

Is there anything I'm doing wrong? 

This is how the backend looks like:

dagern_1-1607965038907.png

Would highly appreciate any help.

Cheers, Dennis

 

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gina-gregory
Shopify Expert
710 48 175

Are the variants available for purchase (either not tracking quantity or has quantity greater than 0)?

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dagern
New Member
4 0 0

Yes, no quantity is tracked. 

If i delete Digital/digital it works fine for teh remaining variants. If i add the variant digital/digital again, i can only select that one

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gina-gregory
Shopify Expert
710 48 175

Ok, I see what's happening I think. You cannot select any other options because both are set to Digital and you can't get Digital in any other size than "Digital", and you can't get the "Digital" size in any other art form than "Digital", so you're stuck. Maybe try modifying the theme so it doesn't do this option validation for this kind of product.

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dagern
New Member
4 0 0

That's exactly how it is. Yes, I'm stuck haha.

What do you mean by modifying the theme? How would that work?

 

Thanks alot

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gina-gregory
Shopify Expert
710 48 175

It would involve modifying the code of the theme.

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