Variants won't stay in correct order

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New Member
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Hi!

So this has been an ongoing problem for me.

https://shop.rangescountry.com.au/

My Shopify (Minimal theme) is integrating with Retail Express (https://retailexpress.com.au/).

I create a product in Retail Express, and it sends through to Shopify (so Retail Express is handling inventory and order fulfillment).

I log in to Shopify and add a picture and description, tags etc. I drag-n-drop the variants into the correct order. Save everything, check the website. Product is coming up perfectly. 

A day or week later, all variants have defaulted back to the original (alphabetical) order.

I often use CSV files when creating or updating products in Retail Express, so I was wondering if that was affecting it.

Does anyone have any suggestions as to why it may be doing this - and more importantly, how to stop it?

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Shopify Partner
311 33 56

@rangescountry 

If the products are synced with Retail Express then it is possible that  that sync is updating the variant sequence in Shopify.

Please give your store access. to check this and provide solution.

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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