Variants won't stay in correct order

rangescountry
New Member
5 0 0

Hi!

So this has been an ongoing problem for me.

https://shop.rangescountry.com.au/

My Shopify (Minimal theme) is integrating with Retail Express (https://retailexpress.com.au/).

I create a product in Retail Express, and it sends through to Shopify (so Retail Express is handling inventory and order fulfillment).

I log in to Shopify and add a picture and description, tags etc. I drag-n-drop the variants into the correct order. Save everything, check the website. Product is coming up perfectly. 

A day or week later, all variants have defaulted back to the original (alphabetical) order.

I often use CSV files when creating or updating products in Retail Express, so I was wondering if that was affecting it.

Does anyone have any suggestions as to why it may be doing this - and more importantly, how to stop it?

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IttantaTech
Shopify Partner
396 39 68

@rangescountry 

If the products are synced with Retail Express then it is possible that  that sync is updating the variant sequence in Shopify.

Please give your store access. to check this and provide solution.

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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richbarter
New Member
1 0 0

Hi, did you manage to find a solution here? To control the sort order on the front-end, when fed into the backend via Retail Express? Thanks

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rangescountry
New Member
5 0 0

@IttantaTech 

Wow old post I must have never seen the notification. I am still having this issue.

https://shop.rangescountry.com.au/

Is my shopify website. In retail express the product variants are in the order I create them (smallest the largest) while in Shopify they appear in alphabetical/numerical order. The alphabetical order is obviously an issue.

@richbarter  No I haven't fixed this problem as yet

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IttantaTech
Shopify Partner
396 39 68

@rangescountry 

do you have fix this issue?

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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rangescountry
New Member
5 0 0

@IttantaTech  No I'm afraid I don't have a solution as yet. My products are still coming up in numerical/alphabetical order

I can go through and manually fix them (XS-S-M-L-XL), but they eventually revert back (L-M-S-XL-XS) which is very frustrating.

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IttantaTech
Shopify Partner
396 39 68

@rangescountry 

you have use third part app so we're not control third party app code so please contact app developer 

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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