Venture Theme not adding Products to Cart

lauramullikin
New Member
5 0 0

Hi!

We are using the Venture theme. When adding a product to the cart, it says it was added. But if you go to the cart in any way the item isn't there.

Here is a link. And screenshot of the confirmation.

https://www.astara.org/store

Screen Shot 2020-09-17 at 12.06.48 PM.png

 

What can we do to fix this?

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lauramullikin
New Member
5 0 0

Can anyone help me? Point me in the right direction? This is super frustrating for our shoppers.

Thanks!

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lauramullikin
New Member
5 0 0

Could anyone help me? I thought with the Venture theme help was included.

 

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Winbox
Excursionist
26 6 5

Hi there! When did you start experiencing this issue? Was the theme modified or were any apps installed recently? Can you check if it works on a fresh copy of this theme?

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lauramullikin
New Member
5 0 0

We have been experiencing this for awhile. This theme has been modified very minimally and no new apps have been installed.

How can I get a fresh copy of this theme and then test it? Is there documentation for this somewhere?

Theme currently is:

VENTURE (VERSION 9.7.4)

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Winbox
Excursionist
26 6 5

Are you able to add the theme again from the Shopify themes store?

https://themes.shopify.com/themes/venture/styles/outdoors

You can add it into your shop's themes, but don't need to publish it. Just preview the theme and try adding items to the cart.

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lauramullikin
New Member
5 0 0

Hi, Thanks for your response. When I preview the fresh theme the problem is resolved. What does this mean? What should I do?

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