Thanks for the screenshot. The meta tag code you entered looks to be in the correct place, so at this point it might be worth trying using the DNS verification method, as outlined in Facebook's help doc. There, you'll also find a video that will walk you through the process of editing your DNS settings.
If you're still experiencing the same issue after following those steps, I suggest going through Facebook's appeal process. This will let Facebook and Instagram know that you are using a custom domain and should resolve the issue! Keep in mind that it may not be immediate, as Facebook will need to review your submission.
Best of luck on those next steps!
I too am having problems verifying the DNS on shopify with facebook. Theres a 72hour period waiting period noted to wait for it to sink in. Tutorial video shows its immediate, thats frustrating when I tried to verify this for the last 30 days. I ran a few ads though on my ads manager and it went through and paid good money for it. The ads weren't showing on the facebook page feed. Thats another tutorial. We are within the service area for facebook but not instagram. Does any of these could have been the problem? Any assistance is appreciate it,
My domain verification issue was solved. It simply took a few hours for Facebook to verify.
From my experience, I'd advise following the domain verification instructions and allowing around 12hrs for Facebook to verify. Hope this helps.
Here are a couple of helpful links with step-by-step guide for domain verification -
Hope this helps.
im having a similar issue. I purchased a Shopify domain
but put in my kessie.ca custom domain from go daddy but I have no idea how to remove or get rid of the kessie-homemade-natural-products.myshopify.com
now it’s saying for Instagram shopping “you have lost access to Instagram shopping””your website must be owned by your business. Please take steps to verify your website to keep using selling tools.
I have verified followed the domain steps txt everything and now when I go to Shopify under domains under partners on Facebook business it says “