Video play back not working

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Tourist
15 0 1
I'm experiencing Video Playback issues in the Palo Alto Theme. The youtube URL was working before but it's not working now.
I emailed support with no response.
Anyone have any idea on how to fix this or experiencing the same issue?
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Shopify Partner
1822 211 380

Can you share a preview URL of your store?

Sergiu Svinarciuc | CTO @ visely.io
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Tourist
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Here you go.

https://10qwxldvc90cs5vs-17329387.shopifypreview.com

 

I currently have the video hidden on the actual page because it's now working.

 

 

 

 

 

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Tourist
4 0 0

I am having the same issue. Video playback had been working since last fall, now it just shows the generic background. When I go into the editor I can see the image for video in the sidebar.

 

I have the video turned off on our website.

https://www.prairiewindfamilyfarm.com/

 

Any ideas would be greatly appreciated.

 

Palo Alto Theme

 

Thanks,

Jeff

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Shopify Partner
1822 211 380

@jjmiller can't help if the video is turned off. Can you create a copy of the currently live theme, enable the video and share a preview URL for the unpublished theme?

Sergiu Svinarciuc | CTO @ visely.io
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Tourist
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Thanks for the quick reply.

The preview URL is https://www.prairiewindfamilyfarm.com/?_ab=0&_fd=0&_sc=1
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Shopify Partner
1822 211 380

Doesn't look like a preview URL. When opening the preview, in the bar at the bottom choose Share Preview and then Copy Link .

Sergiu Svinarciuc | CTO @ visely.io
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- To learn more about the awesome stuff we do head over to visely.io or our blog
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Tourist
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Highlighted
Tourist
15 0 1

Got a reply back from support fixed my video issue

 

Hi Jeffrey,

Thank you for your patience on this so far.

I see what you mean. YouTube last week decided to change their API without informing its users and they have caused some videos across free and premium Shopify themes to not play as they should. I can apply this patch if you prefer but if you want to just fix it right this moment I'll provide instructions. Thankfully the fix is just a 30 second find/replace.

You'll need to edit the theme.js.liquid file, please follow the steps below:

  1. Locate the theme.js.liquid file. Go to Online Store> Themes> Palo Alto> Actions> Edit Code> Assets Folder> theme.js.liquid file:
    https://help.shopify.com/en/manual/using-themes/change-the-layout/theme-code
  2. Find the code below via using "Command + F" or "Ctrl+F" for Windows:
    https://monosnap.com/direct/FjmddsOvfhSByaINTJN54IdV3yR1Nu
    $(event.target.a).parent().addClass('loaded');<br />
  3. You'll then need to replace the lines highlighted in red below with code highlighted in green:
    https://gist.github.com/reinosko/7ba6ad415aa5b4a3a4524f1af9f64abf/revisions
    https://monosnap.com/direct/JgmwxkPMQW9CgyJ0MpZPWb7PH1NAfR
  4. Save the changes.
I would always make a backup before editing any theme code, this would help to restore to a stable point if an issue comes up :
https://help.shopify.com/manual/using-themes/theme-files#duplicate-themes

Please do keep us posted if you need further assistance.

Best regards,
Nick



support@presidiocreative.com

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Shopify Partner
1822 211 380

@jjmiller you might want to try the same, as per @Jeff7 

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
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