I have been working on my store for a few days on and off. I registered a branded domain through shopify about a month ago, and when I tried to visit the site yesterday it was not resolving (shows an error message as if you went to a non existent website).
I contacted support who told me tech support is working on "right now", however it is now a full day later and it still hasn't been fixed.
Is there something I'm missing here? It was working fine a few days ago, I'm not sure what the issue is.
Please help if you have had a similar issue.
Hey there, @xplosiv
Bo here from Shopify Support!
If you could share your ticket number and the domain in question I would be more than happy to look into this for you. Typically, with domain issues such as this, it can take 24-48 hours to resolve. This is generally how long it can take servers to fully update DNS Settings and there is no way to manually expedite this. Are you still experiencing this issue?
Looking forward to hearing from you,
|an hour ago|