Hi I am having an issue where when I click on the "Checkout" button of my site it redirects back to the "Shopping cart"page and thus you cant get to checkout to make payment. When i look at the address bar i see at the end "no cookies from redirect1" appear but i haven't setup any redirects.
Could anyone help with this?
hi there - my shop is doing this too... the weird thing is that it is ONLY doing it on my chrome browser. I tested it on my phone, it works fine. I tested it on safari, works fine. I tested it on another desktop chrome browser on another device, works fine. so it has sometime to do with my browser I believe but I cannot figure out what? I have spent hours trying to figure out what the problem is. I cleared cookies and uninstalled/reinstalled chrome - that didn't work. any thoughts?
my URL is bluehollyhock.com
password is: holly
go to product-template
and i will get this code in it
<input type="submit" name="checkout" id="cartCheckout" class="btn cartDWcheckout" value="Proceed to Checkout" disabled="disabled">
just remove the "disabled="disabled"" from the code than it will work
final code will be like this :
<input type="submit" name="checkout" id="cartCheckout" class="btn cartDWcheckout" value="Proceed to Checkout">
Shopify theme developer and customization
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If helpful then please Like and Accept Solution .
Hi @ashiqueh4, I had the same issue and was trying to follow your instruction. Do you mean to make the change to product-template.liquid? I am not able to find the line of code in this file you have specified to make the modification. (I am using the Debut theme). Would greatly appreciate your help.
I don't think modifying the theme code help. As it works sometime and not work another time.
From my investigation I can see from Chrome network panel, it attempts to reach the /checkout page, but then it being redirect back to cart.
It shall require Shopify Technical support engage on such issue, as it seems there is logic check on /checkout and it match a case causing it redirect back to cart.
It happens when I have login for some time in the store, e.g. over 24hrs. Upon clicking checkout button, the browser did perform form submit to /cart, then attempt to /checkout, but then it is being redirect back to /cart.
I wonder it is caused by any outdated cookie.
Look forward any Shopify support engagement.
If you happen to be using some type of "preload.js" script to speed up your site (so when users hover over a link it preloads that URL), you might want to put an if/else or unless condition around that so that it DOES NOT LOAD on the cart page.
In my case, I found that it was running on every page of my site, including the cart page, and I have an "Empty Cart" button on that page. Whenever a user inadvertently hovers or scrolls their mouse over that button/link, it's preloading the "/clear" URL and clearing the cart. See the attached video for reference.
My developing site does not persisting have that cart loop happen. This causes it much hard to debug. Fired a email to Shopify support but it doesn’t help and it is hard to esculate further as it does not happen all the time /-\.
I think your case is a bit different because you are having the clear cart button as a link instead of a button trigger. Also it seldom to have clear cart as that dominant (believe you dont want customer to re-add item if they accidentally treat it as checkout button.