Where Is My Store

AdoredE
New Member
7 0 0

After completing trial, store was inactive for a week or two. I paid for my plan last week, store dissapeared.  Now everytime I log in, click inactive store, it says store is not available. Has anyone heard of this. I reached out to shopify 168 hours ago 

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AdoredE
New Member
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Adored-essentials-boutique.myshopify.com
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Akibhusen
Excursionist
199 37 68

HI,

 

You have created a store from a partner account?

 

can you share login credential for your store in personal?

Akibhusen Shekh | Shopify Developer
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AdoredE
New Member
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By replying here?
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AdoredE
New Member
7 0 0

Do I send my info on this thread? What info do you need? What does "store from a partner account?" mean?

 

mean

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Akibhusen
Excursionist
199 37 68

HI,

 

Send you the request from my partner account. check and accept.

 

If not there then you can share your credential in private message.

Akibhusen Shekh | Shopify Developer
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AdoredE
New Member
7 0 0

 When I clicked the button, view request,  I get the next screenshot.

Screenshot_20210712-005807_Gmail.jpg

Screenshot_20210712-005833_Chrome.jpg

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AdoredE
New Member
7 0 0

How do I send you my credentials in private?

I also hired Shopy Expert to help website. Could this have anything to do with them?

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Akibhusen
Excursionist
199 37 68

@AdoredE wrote:

How do I send you my credentials in private?

I also hired Shopy Expert to help website. Could this have anything to do with them?


Yes, you can shared in private. I'll check and let you know what's the issue.

 

 

Akibhusen Shekh | Shopify Developer
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Akibhusen
Excursionist
199 37 68


Hi,

if you can't find your store you can also raise the ticktet. refer below link to discuss with shopify support team.

https://help.shopify.com/en/questions#/login

Akibhusen Shekh | Shopify Developer
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