Solved

Why did my domain suddenly stop working?

SIAO
Tourist
7 0 1

Suddenly my site stopped working and in my domain settings the sub domain status has changed to “set up is in progress”. What does this mean? Why did it happen? And how can I get my site back up?

Accepted Solution (1)

Cal
Shopify Staff
989 103 173

This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble with your domain!

 

Is it a Shopify bought domain, or are you with a third party domain host like GoDaddy? If it's a third party domain, I'd suggest reaching out to your domain host, to make that none of the DNS records were disruppted. You can find the correct A and CNAME records here

I'd be happy to take a look at the domain from our end, would you mind sharting it with me here? 

Cal | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 11 (11)

Cal
Shopify Staff
989 103 173

This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble with your domain!

 

Is it a Shopify bought domain, or are you with a third party domain host like GoDaddy? If it's a third party domain, I'd suggest reaching out to your domain host, to make that none of the DNS records were disruppted. You can find the correct A and CNAME records here

I'd be happy to take a look at the domain from our end, would you mind sharting it with me here? 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SIAO
Tourist
7 0 1
Cal
Shopify Staff
989 103 173

Hi again @SIAO

 

This error likely resulted from you not verifying the email address that you attached to the domain. Can you look for an email in your inbox that you used for this domain, and verify it? This will fix your issue. Let me know how it goes!

 

Thanks! 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SIAO
Tourist
7 0 1

That email has expired. The link no longer works. How can I resend the verification email or link?

Cal
Shopify Staff
989 103 173

Hi again @SIAO! I have re-sent the verification email. Can you please use it to verify your email. 

 

Thanks! 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SIAO
Tourist
7 0 1

I don’t not see the email this time. Can you please try it again?

Cal
Shopify Staff
989 103 173

Hi! Can you check your spam folders for me? Thanks

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SIAO
Tourist
7 0 1

I checked the spam and my inbox and I have no message about verifying my email address or anything else. Please resend it.

Cal
Shopify Staff
989 103 173

Hi @SIAO! I've sent you an email there, please send me a response when you get the chance. 

 

Thanks! 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

QuantumDavid
Visitor
1 0 0

I'm having a similar situation. The domain I have is a Shopify domain but I also have another

SIAO
Tourist
7 0 1

The domain name is shoppeiao.com