Why did my domain suddenly stop working?

Solved
Highlighted
Tourist
6 0 1

Suddenly my site stopped working and in my domain settings the sub domain status has changed to “set up is in progress”. What does this mean? Why did it happen? And how can I get my site back up?

1 Like
Highlighted
Shopify Staff
Shopify Staff
506 56 101

This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble with your domain!

 

Is it a Shopify bought domain, or are you with a third party domain host like GoDaddy? If it's a third party domain, I'd suggest reaching out to your domain host, to make that none of the DNS records were disruppted. You can find the correct A and CNAME records here

I'd be happy to take a look at the domain from our end, would you mind sharting it with me here? 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
6 0 1

The domain name is shoppeiao.com

0 Likes
Highlighted
Tourist
6 0 1
Highlighted
Shopify Staff
Shopify Staff
506 56 101

Hi again @SIAO

 

This error likely resulted from you not verifying the email address that you attached to the domain. Can you look for an email in your inbox that you used for this domain, and verify it? This will fix your issue. Let me know how it goes!

 

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
6 0 1

That email has expired. The link no longer works. How can I resend the verification email or link?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
506 56 101

Hi again @SIAO! I have re-sent the verification email. Can you please use it to verify your email. 

 

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
6 0 1

I don’t not see the email this time. Can you please try it again?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
506 56 101

Hi! Can you check your spam folders for me? Thanks

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
6 0 1

I checked the spam and my inbox and I have no message about verifying my email address or anything else. Please resend it.

0 Likes