Why paypal express checkout isn't showing on the checkout page ?

Tourist
5 0 1

H @Peter we're seeing the same issue, we removed the cart buttons but we still can't see them on the checkout page. Any ideas? Thanks a lot!

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Tourist
5 0 1

Got it, even after you remove the checkout buttons from the cart, the cart you're probably using for testing has already been marked as "has seen the buttons on the cart". Start another totally different cart (on a Private Browsing session) and now the checkout buttons should pop up :)

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New Member
1 0 0

I'm having the same problem too.  On my checkout page there is a box that says express checkout is not available. Debut theme

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Shopify Staff
Shopify Staff
900 49 160

@ArtFull 

 

I've not seen this myself. Would you mind sharing a screenshot, or the URL to your store?

Peter | Social Care @ Shopify
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New Member
1 0 1

Hi Peter,

 

Just want to say that I had the exact same problem as the first post (with Debut theme). The Paypal Express Checkout button basically switched page without me messing with the code.

 

I did exactly what you said an everything was fixed. Thank you !

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Tourist
9 0 1

I removed the paypal from the cart page by commenting out this code:


{% if additional_checkout_buttons %}
<div class="additional-checkout-buttons">{{ content_for_additional_checkout_buttons }}</div>
{% endif %}

 

But still not seeing a paypal button on the checkout page. Using Supply theme on buttonbird.com

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Tourist
9 0 1

oh, and i did try running a transaction in an incognito mode, just to make sure it wasn't using an old cookie.

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Shopify Staff
Shopify Staff
900 49 160

@Jack_Arnold1 

 

It's hard to say without looking at the theme. I've sent you an email to verify the account so that I can review this further. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
9 0 1

i fixed this. for some reason, paypal had gotten "turned off"  I reconnected it, then added some explanatory text in the translations screen to replace the "or" with a bit more detail on payment options.

thanks for reaching out.

 

-jack

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