Wrong currency price rate

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New Member
2 0 1

hello,

 

My website has a wrong currency price rate. it's base on Thai baht, when i change currency to other. it multiplied around million from the base price. EX. 1,150 Baht to 125,121,446,213 USD. That price wrong on Collection page only. In product page is correct. 

คำอธิบายประกอบ 2020-04-24 190834.jpgคำอธิบายประกอบ 2020-04-24 190914.jpg

 

I send my problem to theme helper, but they said i used to download currency convert app and that app make it wrong.... they can't help me on code. 

So how can i solve this problem? 

 

I attached my website link down here

Thank you!

 

https://www.missplabed.com/

 

 

 

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Shopify Staff
Shopify Staff
309 31 47

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

If you are using an application to convert the currency, I would recommend reaching out to the developer of the application directly. They should be able to adjust the issue with the conversion and rectify the pricing discrepancy. If you downloaded the application from our App Store, you should be able to find the support link to the developers from the app listing.

 

I hope that helps! If you have any other questions, please let me know.

 

Cheers!

 

Rose | Social Care @ Shopify 
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