You Need to Grant Shopify Permissions to The Following Accounts to Use The New Facebook Channel

Trevor
Community Moderator
Community Moderator
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This post is a part of a larger thread that includes current known issues & required permissions to successfully connect to the Facebook Channel. You can find the Table of Contents for all required permissions here.

The error occurs because Shopify is not seeing all required permissions enabled which can prevent you from connecting to the Facebook channel.

 

06-56-9618-91645

 

OR

06-57-27152-74961

 

During the onboarding process, please ensure every section is set to "on" as seen here (or below) so Shopify is granted all permissions. If one item is unchecked, it can result in an error, so ensure everything is checked; even accounts you do not intend to connect. This includes the Instagram account permissions (if you do not have one, you will need to create one).

 

07-37-21066-85285

 

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Trevor | Community Moderator @ Shopify 
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