You tried to add a payment method too many times. Please contact support.

cliquetostart
Tourist
3 0 2

You tried to add a payment method too many times. Please contact support." i accidentally put too many log-ins can you please reset thank you 

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Lulu
Shopify Staff
Shopify Staff
908 87 186

Hey, @cliquetostart!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

I am sorry to hear you are having trouble adding your payment method. This would usually mean that your card is not meeting our requirements. There are a few requirements that you need to be sure about regarding the card that you are using :

- Must be a postpaid credit card (pre-paid cards are not supported)

- Must be a full credit card (credit hybrid cards are not supported)

- Must be a Visa, Mastercard or Amex

- Must be capable of accepting charges in USD

- Must be capable of making online purchases

- Must be capable of accepting recurring billing

- Must have appropriate funds available

- Must enter the billing address and details the same as what their bank has on file

It is totally up to a Credit Card provider to ensure that a credit card is working and we have very little insight into any issues like this. Unfortunately, most declines are generic, so we don’t have much information as to why a charge was specifically declined so in all your bank will have a lot more insight than us. 

If you believe you have met these requirements and after you have spoken to your bank and ensured everything was okay then please let me know and I can authenticate you and reset the attempts. 

Thank you and we will speak soon! 

 

 

 

Lulu | Social Care @ Shopify
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cliquetostart
Tourist
3 0 2

i'm using paypal not credit card

cliquetostart
Tourist
3 0 2

i change using from credit card to paypal now i used too many times but now i have verified everything

Lulu
Shopify Staff
Shopify Staff
908 87 186

Thank you for getting back to me, @cliquetostart.

Ah okay and has your Paypal connected successfully now? 

Lulu | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

dwaynecarter
New Member
1 0 0

hey ive tried to add to many times my card and it keeps on declining but now i have the option to add paypal for my billing but yet is not letting me add it 

can you please reset it so that i can add the billing info via paypal

 

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