add to cart button not working

kelleydangelo
New Member
1 0 0

Hi there

I'm a bit panicky as my add to cart button isn't working.   I use the Envy theme by Eight but use Gem Pages to create the dynamic product pages.   I have the AJAX cart turned off and my cart doesn't work.  However, If I turn it on it does work but then it takes the customer away from the page they are on.    I could use some help as Gem Pages agents aren't available. 

Any thoughts?

an example product page is https://www.larkellenfarm.com/collections/grain-free-bites-cereal/products/lemon-blueberry-1

Thank you!

0 Likes

@kelleydangelo 

I don't know which app this is, but you need to contact them. It's an issue from their end and this is a critical error.

diego_ezfy_0-1625428765572.png


Kind regards,
Diego

◦ Product page slider & thumbnails with swiping for free themes: Minimal | Debut | Brooklyn | Supply
◦ Replace apps with simple copy/paste code snippets. Examples clicking here.
0 Likes
GemPages_Agents
Shopify Partner
43 9 32

Hi @kelleydangelo ,

I've consulted with GemPages' tech staff about this issue, then we found a small conflict between the Product module and the Review form from 3rd app. Our team fixed this and shared the steps to avoid this issue in the future.

You could try to follow the instruction from that ticket and let us know how it goes.

Thank you.

If you find my reply helpful, please hit Like and Mark as Solution
Join the waitlist to enjoy exclusive offers once we're back on Shopify at https://gmpg.link/reborn
Get connected: Website | Youtube | Community | Partners | Help Center
0 Likes