cant sign it says my email is not harlanblackshire@yahoo.com that is my email

harlanblackshir
New Member
1 0 0

i cannot sign in to edit my apparel

0 Likes
Ryder
Shopify Staff
Shopify Staff
378 47 68

Hey, @harlanblackshir!

Ryder here, from the Social care Team at Shopify - thanks for posting! Sorry to hear that you're having trouble logging in, and I appreciate you bringing this to our attention. I'd be happy to see how I might be able to help out. To ensure that both your email address and .myshopify.com URL are being inputted correctly, you can enter your email address here and receive a list of any shops associated with that email address. If you haven't forgotten your password and are still unable to log in after double-checking all the characters are accurate, please share a screenshot of it here so that I can investigate the error for you further. 

Hope to hear from you soon!

Cheers. 

Ryder A. | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes