checkout

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avana
Tourist
7 3 0

Hello.

I cannot enter the country and region.
Selection is not displayed.
Why it happens?
What to do? Please, help.

Безымянный.png

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Peter
Shopify Staff
Shopify Staff
1981 144 423

This is an accepted solution.

Hi, @avana

Typically this is due to not having shipping rates setup and/or shipping rates setup for certain locations/apps. The product you're testing the checkout with; can you open it in your admin? What location holds the inventory for the product? Once you know, you can head to Settings/Shipping and Delivery. Click on "Shipping Profiles" - You can then see if you have shipping profiles set up for the location your product inventory is located. 

If no shipping rates appear, then that would explain why you're unable to select a country. However; if you do have shipping rates setup for your locations, and you're unable to select a country, then let me know. I'd be happy to verify the store to review this further. 

Peter | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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avana
Tourist
7 3 0

thanks Peter. I've already figured it out. Couldn't find a button to delete the question.

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avana
Tourist
7 3 0

Hello. help me please?

There is a collection, it contains goods. They are not displayed on the site. why?

Безымянный.jpg

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Peter
Shopify Staff
Shopify Staff
1981 144 423

@avana 

Hard to say without looking at the store. I suspect the navigation was set up incorrectly as that is typically the root cause of this type of issue. Could you share the URL to your collection page?

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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avana
Tourist
7 3 0

This is an accepted solution.

Hello Peter.
https://life-comfi.com/collections

Thank you for writing. I cannot understand what the error is. it seems the
sheet and page in the collection have swapped places. but I'm not sure. I
will be grateful for the answer.
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avana
Tourist
7 3 0

This is an accepted solution.

Hello, Peter. Can you log in to my account and fix it or tell me how to swap them and make it right?

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Peter
Shopify Staff
Shopify Staff
1981 144 423

@avana 

Does appear that you were able to figure this out: 

02-33-3147-12834

 
Let me know if you're still running into issues. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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