duplicates in cart

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New Member
4 0 0

Hi All,

 

I am having some major issues with my website  on and off for months now. 

 

When a customer adds an item to the cart, then goes to the cart page, the quantities are duplicating.

 

Eg - instead of ordering 1 item the cart is showing 2, When a customer tries to remove the extra item, it upsets the whole cart

 

I am using the Broadcast theme

 

Website is www.bridetribes.com.au

 

Any help would be greatful.

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Hello ,
I have added some product  in cart on your site it works perfectly on cart page.

I can't found any issue?

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Shopify Expert
9926 103 1765

I can see how this might happen if there's some JavaScript errors in the theme with AJAX carts. We can cover that shortly but what has me interested is this comment you made:

"When a customer tries to remove the extra item, it upsets the whole cart"

 

What does "upset" mean in this case? Something breaks? What do you see? Any context here may give some clues.

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New Member
4 0 0

Thank you for your reply

 

When a customer tries to remove the extra item, it removes and adds extra items to/from other items they are trying to purchase

 

It does not happen all the time, but i get at least 5 emails a week, telling me the cart is not working correctly

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Tourist
7 0 3

I have the same problem. Any solution to this?

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