entered my card to buy a domain and now my store is down??

Not applicable
717 0 56

tried to buy a domain name and now my shopify store is down :( i spent alot of time creating the shop and everything too how can i get it back?

Shopify Staff
Shopify Staff
766 75 149

Hey there, @Anonymous 


Bo here from Shopify Support! 


Thank you for reaching out regarding this. As this appears to be an account sensitive issue I have gone ahead and emailed you and escalated this to our accounts team. They will get back to you in the next 2-3 business days. 


All the Best,


Bo | Social Care @ Shopify
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