fulfilment emails are not delivered to clients

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New Member
1 0 0

hi there, i use a regular gmail email for my shopify store. it seems none of my clients are getting their tracking numbers. please help

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Shopify Partner
863 129 146

Hi There!

A few things come to mind:

  • Are they getting their Order Confirmation email? If yes that means fulfilment is not triggering the email confirmation
  • Create a test order with your email and see if the fulfilment works
  • Check a previously fulfilled order and in the timeline below see if you find "Shipping confirmation was sent"

Thanks,
Karim

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- Should you need any direct help: contact@jhkcreate.com
K&J
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