getting undelivered email - The mail server [34.69.114.229] has been temporarily rate limited

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Tourist
3 0 1

We are getting issues sending emails from shopify using an outlook 365 account from Microsoft. We are getting the following messages constantly:

 

This is the mail system at host smtp.shopify.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<xxxx@hotmail.com>: host
    hotmail-com.olc.protection.outlook.com[104.47.59.161] said: 451 4.7.650 The
    mail server [34.69.114.229] has been temporarily rate limited due to IP
    reputation. For e-mail delivery information, see
    https://postmaster.live.com

 

 

please help to get this solved as soon as possible, we are not communicating with our customers.

 

thanks

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Tourist
3 0 0
I’m having this issue too! Started three days ago.
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New Member
1 0 0

I get this occasionally as well, pretty much just when order confirmations go out to microsoft accts.

 

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Tourist
5 0 2

[TEMPORARY SOLUTION]

I posted it on other threads becasue we're all in this mess...

 

I've been struggling with this issue for good few days.

I causes loads and loads of people contacting our stores saying that they do not know if the order was received.

Some start to claim that we're scamming them - taking the money and not even sending order confirmation.

 

So I came up with a temporary solution.

I use Zapier to use a walkaround to send emails via a different server. Not Shopify.

That way I think hotmail is accepting emails as they are not coming grom shopify smtp or whatever.

I recorded a video here on what to do: https://funneljar.com/hotmail

This video explains what to do so you can do it yourself.

For all the people who are not too tech savvy, I have a paid solution too.

 

Hope this helps

 

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New Member
2 0 0

Its still happening, I got a bunch today

Any contact from Shopify? I would think they would be interested in fixing this

 

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New Member
2 0 0

just got an update from shopify tech support

 

Apparently you just need to add some records to the DNS on your domain

 

https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email#add-shopifys-spf-...

 

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