i need help

myqell
New Member
1 0 0

Can this be broken down for me. I don't seem to know whats going on after i moved my domain to shopify and i bought a plan. I can't seem to make my domain my primary domain. How can I resolve this? and how long do i have to wait for Shopify to approve my domain. it still says transfer in progress.

 

Screen Shot 2020-11-13 at 1.49.17 PM copy.pngScreen Shot 2020-11-13 at 3.26.33 PM.png

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Elias
Shopify Staff
Shopify Staff
988 96 147

Hey, @myqell.

Elias here with Shopify Support. I'd be happy to assist you with this!

Looking at the screenshots, it seems your domain transfer is still in-progress. Typically, domain transfers can take up to a week and the domain will be setup automatically. After the transfer is complete, you'll be able to change the primary domain for your store. That being said, do you recall when the domain transfer was initiated? Also, has the transfer status changed since then?

Elias | Social Care @ Shopify 
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