i want to change my store currency

Solved
Highlighted
New Member
2 0 0

i want to change my store currency, i cannot change since i have made my first sales , but it was in trial basis made by me

0 Likes
Shopify Staff
Shopify Staff
518 61 84

Hey, @Fenneckart!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

This feature is locked in the admin if you have already made sales, even a test order. The reason for this is so you can reach out to our support team and chat with us about the effects this will have on your business if you were to change currencies after sales have been made.

 

- Reporting: With changing between currencies, our reporting doesn't factor in the difference between currencies. So if you had €500 processed, that would show as €500 in reports. Say the next day, you switch to USD, the report would still read as €500 for previous processing. Since €1 is not equal to $1USD, the reports, in theory, will be wrong going forward.

 

- Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if the currency is adjusted and impact your margins. For example - €20, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.

 

- Apps: Some apps may have limitations when it comes to changing the selling currency. If you would like to know how changing the selling currency will affect your apps, you will need to reach out to the App partner to clarify before changing their selling currency.

 

With Shopify actively encouraging merchants in some instances to adjust currency for new features, we want to make sure merchants are properly aware of any potential areas they need to be aware of for their account.

That being said, there are also some possible workarounds!

 

- Reporting: You can set a “date range” for the data you are reviewing, to exclude any transactions that might have been processed in a different currency before the specific date of the currency switch.

 

- Other: Making any adjustments to their product pricing if needed to factor in the currency difference. You’ll also want to review any of your product pages, themes, etc for currency information, that might need to be adjusted. Note that refunds will be processed in the new currency.

 

Let me know if you still want to go ahead with the currency switch and I can verify your account and help you change the currency.

 

Kind regards,
Lulu

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
New Member
2 0 0

i cant find any link to your support team.

0 Likes
Highlighted

Success.

Shopify Staff
Shopify Staff
518 61 84

Hi, @Fenneckart.

 

Here is a link to contact our support team but if you are still looking to change your currency and you accept the above implications then I can verify you by email and unlock it for you now. In order to do so, I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

 

Speak soon,

Lulu

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
New Member
1 0 0

Hi @Lulu5

I also want to change my store's currency.

I read all of the information you provided earlier and thank you for that!

Here's my email address: housespartans@gmail.com

Thank you !


@Lulu5 wrote:

Hi, @Fenneckart.

 

Here is a link to contact our support team but if you are still looking to change your currency and you accept the above implications then I can verify you by email and unlock it for you now. In order to do so, I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

 

Speak soon,

Lulu


 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
518 61 84

Hi, @loganwanga.

 

Welcome to the thread. Sure, I can help you with changing your currency. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes