ipone bug

Anna_k11
New Member
8 0 0

Hi everybody!

On iPhones, the photo is cropped, the android works correctly. I give the link to the prewiew https://k4h004h9ke26jjwt-49855955111.shopifypreview.com/collections

After refreshing page the picture is ok. how can i fix this?

1.jpgСнимок экрана 2020-12-11 в 13.41.27.png

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IttantaTech
Shopify Partner
395 39 69

@Anna_k11 

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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Anna_k11
New Member
8 0 0

@IttantaTech 

 

Hi,

I made a video, maybe this will help. The video shows that the error appears when you first open the page. Photos are displayed correctly after refreshing the page

IOS 14.2

IPhone 7

Browser: Safari

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Anna_k11
New Member
8 0 0

hi! are you working on fixing the problem?

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IttantaTech
Shopify Partner
395 39 69

@Anna_k11 

Thanks 

sorry your preview link expired 

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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Anna_k11
New Member
8 0 0
IttantaTech
Shopify Partner
395 39 69

i can see now this 

IttantaTech_0-1608812720367.png

 

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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Anna_k11
New Member
8 0 0

ok, but i see this on my phone. how can i fix this?

 

The video shows that the error appears when you first open the page. Photos are displayed correctly after refreshing the page

IOS 14.2

IPhone 7

Browser: Safari

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IttantaTech
Shopify Partner
395 39 69

@Anna_k11 

i can't see this view webstore give me issue store url

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
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