my shop is unavailable

New Member
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hello shopify staff

iwas designing my website also made purchase for 2 domains

then suddenly my account went down , when  itry to reach it , it says (shop is unavailable)

what should i do? i tried to contact the support on facebook,instagram,,phone call and last on live chat i got no assist until now , finally i tried again on (live chat) then they asked me security questions about last 2 invoice payments and location , i provided the 2 invoice successfully also with screenshots proves am the owner of this account also  iprovided my location ... my ticket number is 17692369 but after that they did not reply until this message

so please step in , i dont know why my website down or what's the matter in fact

please provide a support for this ticket