order confirmation emails not sent

raghavjhawar
Tourist
28 0 1

Hello,
Some of my order confirmation emails are not going to the customer even though the orders are created. I am facing this issue today only,please help how to troubleshoot. 

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JustinNJ
Tourist
26 0 2

Are you sure there not being sent?

Its seems like many of the free email services that people use put those emails into their junk or spam folders.

 

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LitExtension
Shopify Partner
688 69 123

Hi @raghavjhawar

Do you have use any apps to send emails? You can add me as a staff, I'll check it for you. If not, you can contact Shopify support to check it for you.

Have a great week! 

LitExtension - Shopping Cart Migration Expert
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