payout

steph620
New Member
3 0 0

MY ACCOUNT NUMBER HAS NOT CHANGED AND THERE IS NOTHING WRONG WITH MY ACCOUNT PAYMENT DID NOT GO THROOGH

0 Likes
Ava
Shopify Staff
Shopify Staff
808 41 130

Hi, @steph620!

I'm sorry to hear the payouts have been failing, I'd like to get to the bottom of this for you. It is most likely that you may have entered an incorrect digit when adding your banking details during the Shopify Payments setup. In order to rectify this, it is best to ask our Account Integrity team to help out here! I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you as the account owner so I can look into this issue for you. You should see my email in your inbox under ticket #19914198. If you can reply to that email, we can get started.


Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
steph620
New Member
3 0 0

ok confirmed

0 Likes
steph620
New Member
3 0 0

how do i reach the account intergirity team

0 Likes