problem with AutoSSL renewing

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has anyone else had an issue with tierranet and shopify interacting? tierranet is who i have my domain name through, and i received an email saying the AutoSSL failed. is there a chance that this is just a case of shopify's AutoSSL interfering with tierranet's? specifically the error was:


MASTER DCV: DNS problem: NXDOMAIN looking up TXT for - check that a DNS record exists for this domain (urn:acme:error:dns)


i've told tierranet to leave it out of renewal for now. it just seems weird this is happening, as we've had the shop for years now and even when we did a big makeover for our shop, that too was over a year ago; so nothing has been changed that could have trigger some kind of error.