"Forgot your password?" link is not working

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New Member
2 0 1

Good Day!

 

with reference to my Shopify store www.Sajlooni.com  , I am facing an issue where clicking on "Forgot your password? " link is not redirecting anywhere! noting that i have two apps in place TMS and Tawk.to 

 

please advise if you know how to make it work! 

 

Thank you! 

 

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Shopify Staff
Shopify Staff
708 44 118

Hi, @Sajlooni 

Have you made any changes to the theme file 'customers/login.liquid'?

If so, I would recommend rolling the changes back to the original file to see if this helps.

If the issue persists, please let me know so I can reach out to you directly to resolve this for you! 

Elle | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 1

thank you Elle for your reply, 

 

yes  have changed liquid, and i have used the original version of it but it still didnt work, appreciate you further advise. 

 

thanks!

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Shopify Staff
Shopify Staff
708 44 118

Hi, @Sajlooni 

Thanks for letting me know!

I've sent you an email so I can verify your account and then look into the issue further. 

Talk soon! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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