"Keep me up to date" button at checkout doesn't UN-subscribe when unchecked

New Member
2 0 0

The user journey is:

  • 1st time through checkout fill in form details and check the "Keep me up to date" button. Result: customer account created with 'Accept email marketing = yes'
  • 2nd time through checkout as the same customer and the "Keep me up to date" button is pre-checked, recognising the 'Accepts email marketing' flag.
  • IF THE BUTTON IS THEN UNCHECKED....I would expect the 'Accepts email marketing' flag to be removed but this is NOT happening. The customer account is still showing as 'Accepts email marketing'

I presume unchecking this box should update preferences - can a Shopify Expert please confirm, and advise how to investigate this further?


16 0 0

Hi there,

Have you made any progress on that mater? 

I notice the same problem on my store. It means that you can't unsubscribe, it's very annoying!


I'm looking for a 3rd party app that could maybe help with that. For the moment I'm using Mailerlite to send newsletters to customers accepting email marketing . It's adding another problem: if customer unsubscribe via the link in the newsletter it's not updated on shopify. Which also means that if this customer want to subscribe again, he can't, because at Shopify level he is still registered as a subscriber...