"Stop selling when out of stock" and it still keeps selling

Kjankko-US
Shopify Partner
236 4 41

Hi,

I sell physical products in my Shopify store. I have clicked "Stop selling when out of stock".

I noticed that my store has sold products which are "out of stock". Now the inventory looks "-1"

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How this is possible?

Replies 6 (6)

pioneer100
Shopify Partner
1119 145 481

@Kjankko-US  are you using any shopify app for stock management?

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Kjankko-US
Shopify Partner
236 4 41

Hi @pioneer100 

I have used Back In Stock - Restock alerts -App (https://apps.shopify.com/customer-back-in-stock-alert-user-notification-app?)

Could it cause the problem?

pioneer100
Shopify Partner
1119 145 481

You will need to contact that app developer's support to fix that issue. @Kjankko-US 

If helpful, Please Like and accept The Solution.

neilgaffreyart
Visitor
2 0 0

Hi,  I am having this same issue.  Did you find a fix for it? @Kjankko-US 

pioneer100
Shopify Partner
1119 145 481

@neilgaffreyart , have you tried unchecking "continue selling when out of stock" from that product's page on admin panel?

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neilgaffreyart
Visitor
2 0 0

Yes.