"This shop Is unavailable"

BokiP22
New Member
1 0 0
Hi.
After adding a payment method i can't no more access the website. I get the error "Oops, Something went wrong, this shop Is unavailable"
Ticket ID: 14416915
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Tira
Shopify Staff
Shopify Staff
870 47 139

Hi, @BokiP22.

 

Tira here, from Shopify Support.

 

Thank you for providing your ticket number and the error that you're seeing on your store after adding your payment details into your store. 

 

We would need to take a deeper look into your store to see what is going on here, I recommend replying back to the specialist on your ticket if you have any questions about your account, and they can take a further look on what happened with your account.

 

If you have any other questions, please let me know!

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Stemp2004
New Member
4 0 0

Did you get it back i cant find mine since doing the same  

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Tira
Shopify Staff
Shopify Staff
870 47 139

Hi, @Stemp2004.

Tira here. It sounds like you've also received a ticket from our team and are waiting to hear back. I also noticed that you've posted in a few threads in the Shopify Community on what you're experiencing, so I wanted to shed some light. Based on what I've gathered, I recommend replying directly to the message that you've received, and await for the team to get back to you with a response.

If you've already gone ahead and replied to the email, rest assured, the team will reach out back to you once they've reviewed your response. 

Please direct any questions you have about your ticket to that email so that you can receive the best response and our team can directly look into your account.

Cheers, 

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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