spent over three hours trying to get 1 picture sorted

duckman
New Member
1 0 0

all i want to do is add 1 picture onto a slide show without the image being massive , theres no option to resize the picture smaller, which is absolutely ludicrous

ive googled till the ends of the earth and no joy 

finally decided to ask on here

can anyone help?

 

thanks

 

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Tira
Shopify Staff
Shopify Staff
875 47 139

Hey, @duckman

Tira here to help. 

I’m curious to see what you’re seeing when you’re adding a picture to your slideshow. Here are some questions I have to troubleshoot:

- What is the name of your theme? You can find it by logging into your Shopify admin, clicking on “Online Store > Themes” and the name of the theme will be listed on the right-hand side of your screen. 

- Here’s our guide on image best practices that show the dimensions for the best image quality: Image best practices. If you’re working with a slideshow or header, the recommended size is 2048 x 512 px. What size is your image? Is it the same size? 

- To get a better understanding of this and so that I can help you further, could you please reply with a screenshot of your slideshow after you’ve uploaded your photo? 

- Are you trying to add a slideshow image, or a logo? 

- What terms were you searching when you did your research?

Thanks and chat soon,

Tira | Social Care @ Shopify 
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