Tira here to help.
I’m curious to see what you’re seeing when you’re adding a picture to your slideshow. Here are some questions I have to troubleshoot:
- What is the name of your theme? You can find it by logging into your Shopify admin, clicking on “Online Store > Themes” and the name of the theme will be listed on the right-hand side of your screen.
- Here’s our guide on image best practices that show the dimensions for the best image quality: Image best practices. If you’re working with a slideshow or header, the recommended size is 2048 x 512 px. What size is your image? Is it the same size?
- To get a better understanding of this and so that I can help you further, could you please reply with a screenshot of your slideshow after you’ve uploaded your photo?
- Are you trying to add a slideshow image, or a logo?
- What terms were you searching when you did your research?
Thanks and chat soon,