spf include

sftackle
New Member
2 0 0

Hi,

I am getting "Undelivered Mail Returned to Sender" and from what I read I need to update my spf record.

My current spf record looks like this "v=spf1 +mx +a +ip4:xxx.xxx.xxx.xx ~all"

This is different than the other posts I've seen. How do I format the new line to include the shopify domain?

Thanks!

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Hyde
Shopify Staff
Shopify Staff
730 73 131

Hi @sftackle,

Hyde here from Shopify.

You usually need to add an SPF record to a custom domain in order to send and receive emails correctly. To do this you would follow these steps:

1. Log in to your domain hosting account.
2. Find your TXT record, which usually appears beside the CNAME record and MX record.
3. Add Shopify's SPF record - `v=spf1 include:shops.shopify.com ~all` - to your domain's TXT record.
4. Save your changes.

If that isn't working, you will need to reach out to the domain provider and ask how best to implement those changes.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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sftackle
New Member
2 0 0

No. Correct answer is:

v=spf1 +mx +a +ip4:xxx.xxx.xxx.xx include:shops.shopify.com ~all

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