ssl pending

katerina_same
New Member
2 0 0

I just linked my account to an existing domain, i know there's help, so im asking...When and how will my domain be safe for use

and who can help me do this

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Ash
Shopify Staff
Shopify Staff
679 68 90

Hey, @katerina_same!

Ash here from the Shopify team. Welcome to the Shopify Community! 

When a domain is successfully connected to Shopify, SSL will be automatically applied to the domain so that your customers can see the site is safe for use. The domain setup needs to be complete in full before SSL can be applied, and it can sometimes take 24-48 hours once a domain is connected. To confirm the domain was set up correctly, could you please let me know the following?: 

  • Who is your domain host?
  • Did you manually set up the domain, or was it automatic?
  • Are the following DNS records applied to your domain? (this can be checked on your domain hosts website upon logging in)
    • A-Record: 23.227.38.65
    • CNAME Record: shops.myshopify.com
  • How long ago did you set up and connect the domain? 

In addition to the above information, could you please log into your Shopify account and head over to your Online Store> Domains, and send me a screenshot showing the domain status? 

I look forward to hearing back and continuing to assist! 

Ash | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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katerina_same
New Member
2 0 0
thank you Ash...it just took a couple of minute to connect...its fine now
thanks for your reply





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Ash
Shopify Staff
Shopify Staff
679 68 90

Hey, @katerina_same!

Thank you for getting back to me! I'm so glad to hear that the domain just needed some additional time to connect in full. Let me know if you have any further questions, or if there's anything else you need assistance with! 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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