suspended domain

Ascots-Sydney
New Member
2 0 0

Hello, 

 

We missed the 14 day cut off to verify our domain and now it is suspended.

We have verified it and the domain is not working. 

Kindly help

Thank you 

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Sophia
Shopify Staff
Shopify Staff
866 57 98

Hi, @Ascots-Sydney!

Sophia here from Shopify. 

Are you still seeing a yellow banner that says "Verify your email address" under Online Store > Domains in your admin? If so, there should be a button that says "Resend email", allowing you to try verifying again.

If this is the process that you already followed to verify the domain and the banner no longer appears, please let me know whether there is a specific error message appearing either in your admin or your browser when you try to visit the store. I am happy to investigate further if you're able to share that information here. Thanks!

 

Sophia | Social Care @ Shopify 
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Ascots-Sydney
New Member
2 0 0

All sortes @Sophia 

Thank you

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Sophia
Shopify Staff
Shopify Staff
866 57 98

I'm so glad to hear that, @Ascots-Sydney! Please let me know if there's anything else you need help with.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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