the theme editor is not loading successfully.

basiner
New Member
5 0 0

Hi there,
I'm using the Motion theme for our Shopify store and I found the theme editor is not loading successfully.

It didn't work when I tried restarting the computer and re-login Shopify.

Everything goes well except the theme editor. The editor never finishes loading the page.

How can I do to fix it... please help me.

My Store : https://basiner-onlineshop.myshopify.com/


截圖 2021-04-22 下午4.17.50.png

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Olivia
Shopify Staff
Shopify Staff
517 47 107

Hi, @basiner!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for reaching out to us and sharing the issue you are experiencing. I ran a few tests on my end to make sure there are no reported issues with the theme editor, and it is working as expected. Let's go ahead and rule out any local errors you might be running into with some basic troubleshooting steps:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection
  • Try from a different device if possible

Can you please let me know the results of that? At that point, we can better determine next steps to resolve this for you sooner than later.

I look forward to your reply,

Olivia | Social Care @ Shopify 
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