I recently purchase a pre-made store through drop shipping for sale. My store was then launched on shopify. I am having a huge problem as my account was set up for staff access and I am not able to do anything. I have persons who reached out to me regarding a payment provider they choose items and when it's time to check out there's an error message. When I try to enable my payment provider feature from within the account. I am also getting an error message as well stating that I need to request access from admin and the email is defaulted to firstname.lastname@example.org I need to know what to do I'm not able to speak with anyone directly and I also need to complete information regarding transactions and deposit for my business.
This is Ren from the Shopify support team, hoping to help you out here.
Where did you complete the purchase of this pre-existing store? Was it through the Shopify Exchange Marketplace?
It sounds like you're going to need some assistance changing some sensitive account information so I've reached out via secure email to see about getting that process started for you. Please be sure to follow the directions as outlined in that email to proceed.
Looking forward to helping you out.
I'm sorry I was using my phone to reply.
I purchased a pre-made store through Drop Ship for Sale.
I received an invite for staff access (I am the owner) I accepted the invite as my daughter will be working with me but then when I log in I noticed there was full access for staff to the point where merchandise can be added but I didn't have login information(as the store owner) to put my payment and banking information in as that was limited. When I sent an email for admin access the defaulted email is email@example.com. My clients can't make any purchase as there's no payment provider for them to check out. My site is https://moderntrendz.store Please help as I need to get my business going.
Thanks for your help.
Thanks for the additional details there and I am sorry to hear about the struggles you are facing with this.
Since this purchase was made using a third-party, I cannot guarantee the capacity in which our accounts team can assist but I would certainly like to try and escalate a case for you. I have reached out via secure email to get the ball rolling. Please respond as directed and we can go from there.