Ebay not syncing orders or inventory

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New Member
3 0 0

Shopify stopped syncing orders 20 days ago.  It constantly complains the ebay account is not connected.  I constantly refresh ebay credentials, but still nothing is working.

Not really sure what else to do.  I reinstalled the ebay App to shopify.  No change.

Should I disconnect and reconnect?

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Shopify Staff
Shopify Staff
927 58 115

Hi there!

Don here from Shopify!

This sales channel is actually fully supported by eBay themselves, so there is not a lot we can tell you here in terms of troubleshooting. :)

Not to worry though, as there are dedicated support teams at eBay to help you out with this:

    * Email: help@connectebaysupport.com
    
    * Phone: 1 (855) 411-3376
    
Just get in touch with them directly and they should be able to help you resolve any issues with your eBay sales channel here.

All the best!


Regards,
Don

Don | Social Care @ Shopify
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