Hello! I am glad I can save you some of the trouble I went through with this company (I too was interested in them because of their wide selection of items not found elsewhere). The company I turned to is www.artsadd.com Their customer service is very responsive and helped me with various problems, including the installation of their importer on Shopify, as well as with other design issues. I am now able to design and import products directly into my store. That being said, I am still in the process of sampling, so I have yet to evaluate the quality of their products and their average shipping time. But from what I can tell so far, they seem to care about their customer satisfaction. I hope this helps. And good luck with your business!