Is it a problem? Help me. Please

[Msshudson]

I had my store (thespecialpaws.com) but it was closed. The reason for this is that the product does not go to the customer. The customer may have complained about me. I returned the money for this. Can the customer complain about me? Will I get into trouble

[SyntechDigital · Accepted solution]

Hey @Msshudson 

What do you mean by the product does not go to customer? Did it not ship out or do you sell a service or an e-product?

[Msshudson · Accepted solution]

I was selling the product from my own shopify site.(Pet supplies) I did dropshipping via Aliexpress. But the product did not reach the customer. Cargo is still on the way

[SyntechDigital]

@Msshudson Reach out to Shopify Support and see what they say why your store was shut down. I don't believe this reason is how the store can be just shut down, but speaking with them further should give you better insight

[Msshudson]

@SyntechDigital I spoke with support. They don't say why. You can answer me about this. can the customer complaint to the court? Am I in a state of fraud. I`m afraid 

[dropship_helps]

Hello @Msshudson 

Aftrer returned money, legally he cannot complaint anywhere.  But he may write some negative reviews on your FB page or somewhere. 

[Msshudson]

@dropship_helps Yes, he made bad comments on my page. He said you are scammer. He said he would complai

[dropship_helps]

Hi @Msshudson 

He cannot complaint complain anywhere. Ordering and Refunding is very common in ecommerce business. 

[Msshudson]

Thank you very much. I stopped worrying now