Oberlo Supplier Return Label

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New Member
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My first sale included an Oberlo item I sold for $16.95 that cost me $8.02. My customer's shipping label from the supplier in China list value in USD as $6.00. The customer was not happy to see the margin. Is this common for Oberlo shipments?

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Shopify Staff
Shopify Staff
836 53 134

Hey, there.

Dallas here from the Shopify team.

I completely understand you wanting to not show the price difference to your customers. In that case, you would need to write to the supplier and ask them not to include any papers and documents in the shipment. 

When you order the product in Oberlo there will be a section where you can add order notes. You can write in there that you don't want anything but the product shipped. 

That should solve the problem, but if you have any more questions please let me know! 

Dallas

Dallas | Social Care @ Shopify
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