I have had multiple orders on eBay that were supposed to be sent by drop shippers, Eprolol and Spocket, but were never delivered. I have been in contact with all three plus Shopify support and no one can answer the question, "Why aren't my items being delivered?" I receive a message from the drop shipper, "Yay, your item has been sent," making me think that I performed the correct procedure, but then I have to refund the customer because the item does not make it to them. This can happen periodically, I understand, but not every time. I do not find it helpful to be sent to reams of reading material, and then be sent to a page and be told to click on a certain phrase, only to find that the "certain phrase," is not on the page that I was sent to. Can anyone help? Does anyone live near Philadelphia, Pa? I would love to speak to a real person.
Hi, there Jroman!
Irene here from Spocket Support. We'll be more than happy to check your orders' status, please reach out to us at firstname.lastname@example.org and we'll rush in to assist! Additionally, you can refer to our Help Center article as it has a step-by-step guide on how to check if your order is past the processing and shipping deadline.
We'll be looking forward to hearing from you!
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