I almost ready to publish my store, though I kinda sceptic about the e-packet shipping.
I have heard that it takes about 10-20 days, but I am worried it might take a bit longer?
what are your experience with e-packet, and what do you write to the customer, when the package hasn't arrived?
Anders from the Shopify Social Care team here. Thanks for reaching out.
Consistent shipping and delivery times are very important to ensure customer satisfaction. For dropshipping businesses, e-packet shipment is a quick and cost-effective method of shipment from international suppliers in China and Hong-Kong. It also provides customers with end-to-end tracking at no additional cost. While shipping times can take up to 10 - 20 days, it often won't be longer than 30 days. If you're using the Oberlo app to import products from suppliers to your Shopify store, then I suggest using Oberlo's 'Verified Suppliers'. These are suppliers who have proven to ship high-quality products alongside having consistently proven shipping times.
Communication and transparency to your customers about your shipping times will also be very important. For this reason, I suggest creating a shipping policy for your Shopify store which states that average shipping times can be 10 - 20 days from when the order is fulfilled. Sometimes, suppliers can take a few days to fulfill the order which tacks on a couple of more days to the shipping time. If you are using Oberlo, any orders which haven't immediately been fulfilled by the supplier will have a notification next to the order in the Oberlo dashboard. If this occurs, I encourage you to reach out to your customer(s) to inform them of the slight delay. To minimize this risk, again, I suggest using Oberlo's suppliers. I would also be sure to link your shipping policy in either your main or footer menu. You can create a template of a shipping policy (as well as others) in your Shopify admin under 'Settings > Legal'.
Best of luck with your business!
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