1099-K Has the wrong information for my address....

[HUNTER91]

two years now...how do we get the address changed

We are in Colorado....not minnesota

Hunter

[Kimi]

Hi, @HUNTER91.

If you're looking to update the information on your 1099-K form, you'll need to get in touch with our internal support team so that we can help you with securely changing this information on your account. 

You won't be able to update this information from your end via the Shopify admin, as these details are stored in your Shopify Payments file that only our internal accounts team has access to, for security reasons. So your next step here is to reach out to our live support team via the Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team will then be able to further assist and escalate your case to the relevant accounts team, so that we can help get your Shopify Payments account information updated.

[lg98jv]

I'm in the same situation. I reached out to have the address corrected a month ago and I keep getting told to wait 5 business days and it will be uploaded with the correct address. 5 business days later, they reset the timing all over again and say we have paused all 1099k documents from being uploaded, rest assured you will have it in another 5 business days. This is going on and on in a loop for a month. Chat support is a joke and they are using AI for the live chat feature and I need real assistance with this issue and nobody is helping.