14-day trial refund

[DBaez]

Hello, today I was charged from my bank account the fee for the 30 day trial, and I was wondering if there was any way I could get a refund. I was trying to get a close my store after only getting one sale but unfortunately since I’m very new at this I couldn’t figure it out. The fee was charged today at 1:31 am. I really need this money to fulfill my order so I would appreciate any help!

[Lulu]

Hey, @DBaez!

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

As this is an account specific question, I will just need to verify your account to have a closer look. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will see what I can do for you. 

Speak soon,

Lulu

[DBaez]

Okay I appreciate the help!