Financing, tax rates, and accounting
hello there , i have a problem situation i don't know how contact the store administrator for acces to my store and without this i cannot connect to my store .
i will be so glad for some help
thaks for answers!
Hi @ben5005,
June here from Shopify.
Can I just clarify, are you trying to get in contact with our support team? If so, you can:
Of course, if you're looking for something else entirely, please let me know so I can help however possible.
June | Social Care @ Shopify
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hello june,
first i want to thank you for your answer, but i cannot contact to you without an acces And i don't know how can i contact the store administrator for access...
i am really need help with that, i would be happy if you could help me.
Thanks for your reply!
Can you tell me more about what you're seeing when you visit the link I shared?
When you say you're trying to contact the "store administrator", are you referring to the account owner?
June | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
hello june,
actually i'm not reffer to anyone, when i'm trying to log in I get a message that there is no access to this account and in order to gain access I need to contact the store administrator.
what doe's it mean how can i do it ?
Thanks for clarifying! It sounds like you do not have the required permissions to login to the store. Can you tell me:
June | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi June, first I'm very thankful to you about all what you do for help me .
I will explain how much I can and I hope you will be able to help me.
So,
1.I am the Account Owner for the store , but I cannot log in ceause I didn't have an acces I never succeeded log in to my account also when I've beed registered.
2.unfortunately never I can't log in...
3.It's impossible, I'm the only one who has the user information.
In addition there is something I would like to clarify
first I invited to shopify at sunday And when I registered for the site I did not have access to the store.
And how can I send you a pic and you will see what happend when I trying log in to my store ?
Interesting, alright thank you!
If you've never logged in to your account, I imagine you haven't had the chance to start your account set up at all, is that correct?
If so, could you please try to create a new account and let me know if you receive an email to confirm your account? You can enter your email address here to start a brand new 14-day trial now.
Feel free to keep me updated along the way and share any screenshots using this button:
June | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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