Adding GST Number in Shopify

Shmurgies
Tourist
4 0 2

Hello! Not sure if anyone can help me but I'm trying to add my GST number as prompted by Shopify. When I add it in the form field the button to add it isn't clickable. It's the correct number and length so not sure how to have this added.

Any insights?

Replies 8 (8)
Olivia
Shopify Staff
Shopify Staff
1132 94 205

Hey, @Shmurgies.

Olivia here from the Shopify team. Thank you so much for your question.

I'd love to support you with your query today. For starters, let's have you rule out any local errors with some simple troubleshooting steps:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

If the issue continues to persist at that point, please provide me with a screenshot of what you see so I can help you investigate further. Please be sure to block out any sensitive information from your screenshot.

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WolfCreekGolf
New Member
3 0 0

Having same issue. Find anything that worked?

Olivia
Shopify Staff
Shopify Staff
1132 94 205

Hi, @WolfCreekGolf.

Thank you for joining this thread and sharing your question.

Have you tried the troubleshooting steps I suggested above?

If the issue persists at that point, are you able to grab me a screenshot of your experience? Make sure to block out any personal information in your screenshot - that way we will have the necessary context.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WolfCreekGolf
New Member
3 0 0

Tried all the steps mentioned above. Also tried different devices and nothing worked

Olivia
Shopify Staff
Shopify Staff
1132 94 205

Thanks for your reply, @WolfCreekGolf.

 

Please note your screenshot was removed to protect your privacy in our forums.

 

With that being said, I noticed your GST number was 15 digits long. Have you tried entering the main 9 digit business number without the extension (RTOOOX) for Canada?

 

Please let me know,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WolfCreekGolf
New Member
3 0 0

Yes, have tried without the extension

Olivia
Shopify Staff
Shopify Staff
1132 94 205

Thank you for that clarification, @WolfCreekGolf.

 

In this case, I invite you to connect with our live 24/7 Support team so we can authenticate and access your account to provide specialized troubleshooting. 

 

For faster assistance, please reference this forum thread.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WebPlanex-Apps
Shopify Partner
12 0 0

Hello Shmurgies,


You can try to install this app.  It's easy to configure B2B code snippets on Cart Page. Even GST Invoices and Reports will help you in Filing your returns.

https://apps.shopify.com/gst-invoice-india