Hello! Not sure if anyone can help me but I'm trying to add my GST number as prompted by Shopify. When I add it in the form field the button to add it isn't clickable. It's the correct number and length so not sure how to have this added.
Olivia here from the Shopify team. Thank you so much for your question.
I'd love to support you with your query today. For starters, let's have you rule out any local errors with some simple troubleshooting steps:
If the issue continues to persist at that point, please provide me with a screenshot of what you see so I can help you investigate further. Please be sure to block out any sensitive information from your screenshot.
Thank you for joining this thread and sharing your question.
Have you tried the troubleshooting steps I suggested above?
If the issue persists at that point, are you able to grab me a screenshot of your experience? Make sure to block out any personal information in your screenshot - that way we will have the necessary context.
Thanks for your reply, @WolfCreekGolf.
Please note your screenshot was removed to protect your privacy in our forums.
With that being said, I noticed your GST number was 15 digits long. Have you tried entering the main 9 digit business number without the extension (RTOOOX) for Canada?
Please let me know,
Thank you for that clarification, @WolfCreekGolf.
In this case, I invite you to connect with our live 24/7 Support team so we can authenticate and access your account to provide specialized troubleshooting.
For faster assistance, please reference this forum thread.