Hello it is since last night that the back office of my site is unreachable. The site works and the orders too, but I can't log in to the back office. I have already opened a ticket but no response. The ticket number is 27392481. Thank you
Sorry to hear that you're having this issue. Have you tried some troubleshooting on your end before submitting a ticket? One thing I would recommend here is to clear your cache and cookies - this can oftentimes resolve similar issues. I have the steps on how you can clear your Chrome browser cache here.
You could also try checking your admin on an alternative device, for example if you have been checking on mobile, try to look at it on a desktop and see if that makes a difference. Lastly, try to reset your internet - network errors can sometimes be the cause of issues like this.
I am unable to check your ticket through the Community, did you send us an email? If you find that none of the above steps were helpful, please try to contact us here and opt for the live chat option this time if you would like to speak to a member of our team about this directly.
Lana | Social Care @ Shopify - Out of Office until Jan 2nd / Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog